Your care, your voice
Patient rights & responsibilities
Every patient has the right to respectful, informed and private care.
Respect, dignity and fair access
Every patient should be treated with courtesy and dignity, without discrimination. Care should recognise personal values, culture, disability, age and communication needs. Patients may ask who is involved in their care and what role each person has.
Fair care does not mean that every patient receives the same test or treatment. Clinical urgency and individual findings guide decisions. The team should explain delays or changes where possible and help patients understand the next appropriate route.
Information and informed choices
Patients have the right to receive information in understandable language about their condition, proposed tests or treatment, likely benefits and important risks, reasonable alternatives and what may happen without treatment. They may ask questions, request clarification and take reasonable time to consider non-urgent choices.
Consent is an ongoing conversation, not only a signature. A patient may accept or decline a proposed option and may seek a second opinion. In an emergency or where decision-making capacity is affected, applicable clinical and legal duties guide the team.
Privacy and records
Consultations and records should be handled privately. Information is shared for care and administration through appropriate channels and only as needed. Patients may ask how their information is used and request access to available records through the hospital’s process.
Website contact and appointment forms should contain only scheduling and contact information. Detailed medical histories, identity documents and urgent symptoms should not be sent through a general website message. Call the hospital for the correct route.
- Ask before photographs or recordings are made
- Tell the team who may receive information on your behalf
- Keep copies of prescriptions, reports and discharge instructions
- Protect documents that contain personal health information
Safe, considerate care
Patients may expect reasonable safety measures, clear identification of medicines and procedures, and an explanation of follow-up. They should be told about warning symptoms that require earlier attention and how to seek help. Concerns or complaints can be raised without fear that doing so will reduce the standard of care.
Patients may ask for support when disability, age, language or another communication need makes information harder to follow. A family member or carer can be involved with the patient’s agreement where appropriate. Children should receive explanations suited to their age, while parents or guardians receive the information needed to participate in decisions.
No treatment can guarantee a particular result. The team should discuss expected aims and limitations honestly, while patients should share information that may affect safety. If a medicine, instruction or follow-up plan seems different from what was expected, checking before proceeding is a responsible safety step.
Patient and family responsibilities
Good care is a partnership. Patients and carers should provide accurate information about symptoms, medicines, allergies, health conditions and previous treatment. They should ask when instructions are unclear, follow agreed safety advice and attend planned reviews or notify the team when unable to do so.
Medicines and eye drops should not be started, stopped or shared without suitable advice. If instructions from different visits appear inconsistent, patients should contact the clinical team and clarify which plan is current. Bringing records to review supports safer continuity.
- Treat staff, other patients and hospital property with respect
- Use medicines only as instructed and report unexpected problems
- Confirm the branch, appointment time and preparation before travel
- Meet agreed administrative and payment responsibilities or ask for guidance
Preparing and speaking up
Bring current spectacles, a medicine list and previous eye reports. Write down the main concern and questions. If dilation may be needed, bring sunglasses and ask whether someone should accompany you, because near vision can be blurred and bright light uncomfortable for several hours. Tell the team about any access or communication support needed for the visit.
Patients are encouraged to repeat the plan in their own words: what was found, what happens next, when review is due and what symptoms should not wait. Call +91 90618 58643 when the route is unclear. Sudden vision loss, severe pain, injury, chemical exposure or a curtain-like shadow needs prompt professional advice.